Terms and conditions
1. Preliminary information and contact details
1.1. These general conditions of sale (hereinafter also the "Conditions") apply to the purchase of "Cloto" brand products of the company Produzione Arredamenti Paola Srl (hereinafter "Products" or in the singular "Product") carried out through the e-commerce site (hereinafter the “Site”). The Site, owned by Produzione Arredamenti Paola Srl, with registered office in via Niger 14, Olbia 07026 (SS), tax code / VAT number 01349730901 and N. REA SS 89281, is managed by Produzione Arredamenti Paola Srl.1.2. Produzione Arredamenti Paola Srl deals with the sale of the Products through its website www.cloto.it. Purchases of the Products made through the Site will see as parties Produzione Arredamenti Paola Srl., as the seller (hereinafter the "Seller"), and the person who proceeds with the purchase of one or more Products (hereinafter the "Customer" or Buyer” and, jointly with the Seller, the “Parties”). The Customer can be either the “Customer”, as defined by the art. 3, paragraph 1 letter. a) of Legislative Decree no. 206/2006 (Consumer Code), or "any natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out", is the "Professional", as defined by the art. 3, paragraph 1 letter. c) of the Consumer Code, or "natural or legal persons acting in the exercise of their entrepreneurial, commercial, artisanal or professional activity". In consideration of the above, the provisions of these conditions of sale which expressly refer to the "Customer" will apply exclusively to the Customer who can be classified as a "Customer", pursuant to art. 3, paragraph 1 letter. a) of the Consumer Code.
1.3. Professionals are invited to qualify as such when purchasing one or more Products on the Site by providing their VAT number.
1.4. The Customer must read the Conditions before making the purchase.
1.5. By accepting the content of the Conditions of Sale, the Customer declares to be a Customer and to purchase the Cloto branded products exclusively for personal use and not for resale or for other commercial or professional purposes of any kind.
1.6. In order to protect its intellectual property rights and reputation, as well as to safeguard its distribution network, the company reserves the right to limit the quantity of products that can be purchased through the Online Store. The aforementioned limitation, where applied, will be communicated before the purchase of the products by the Customer.
1.7. Clotho contact details
Cloto is a brand of Produzione Arredamenti Paola Srl, with registered office in via Niger 14
e-mail: info@Cloto.it
Telephone: 39 (0)789 57295
Customer Service: customer.service@cloto.it
1.8. Any communication from the Customer connected and/or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. – must be sent to the Seller at the email address customer.service@cloto.it
1.9. Each purchase is governed by the general conditions of sale in the version that will be published on the Site at the time the order is sent by the Customer. Simultaneously with the transmission of the purchase order, the Customer accepts that confirmation of the information relating to the order placed will be sent via e-mail to the address provided during registration on the Site or during the purchase process.
1.10. To be able to make purchases through the Site, the Customer must be of age (18 years) and have the capacity to act, which the Customer declares to possess.
2. Product purchasing procedures
2.1. The main characteristics of the Products are contained in each descriptive sheet on the site. The photos illustrating the products are not part of this contractual framework; therefore, the Owner will not be responsible for any errors and/or discrepancies. Consequently, Produzione Arredamenti Paola Srl cannot be held responsible for any errors and/or inaccuracies in the graphic and photographic reproductions displayed on its website, because:- the representation of the product may differ depending on the Internet browser and monitor used by the customer;
- each product is a handcrafted creation and as such a unique piece, it may therefore differ slightly in shape, size and color compared to that displayed on the screen.
2.3. The Seller reserves the right to modify these Conditions at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply solely to sales concluded starting from from that date.
2.4. Prices, products on sale on the Site and/or their characteristics may be subject to change without notice. These changes are valid for orders not yet confirmed on the date of the change itself. In any case, before sending the purchase order pursuant to point 3 below, the Customer is invited to verify the characteristics of the product and the final sales price.
3. Method of purchasing products - completion of each individual purchase contract
3.1. The presentation of the Products on the Site, which is not binding for the Seller, represents a mere invitation to the Customer to formulate a contractual purchase proposal and not an offer to the public.3.2. The purchase order transmitted by the Customer to the Seller via the Site has the value of a contractual proposal and is governed by these Conditions, which constitute an integral part of the order itself and which the Customer, by transmitting the order to the Seller, is required to to accept in full and without any reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Customer will be asked to carefully read these Conditions. Furthermore, the Customer will be asked to identify and correct any errors in entering their data.
3.3. The Customer's purchase order is accepted by the Seller by sending it to the Customer, to the email address declared by the latter to the Seller when registering on the Site or transmitting the order if the Customer is not registered on the Site , of an e-mail confirming the order itself, which will contain the link to the text of these Conditions, the summary of the order placed, including the detailed indication of the price, shipping costs and applicable taxes, and the description of the characteristics of the Product ordered. The Customer's order, the Seller's order confirmation and the Conditions applicable to the relationship between the Parties will be stored electronically by the Seller in its computer systems and the Customer may request a copy by sending a communication via e-mail to the Seller at customer address .service@cloto.it .
3.4. Each purchase contract for the Products is considered concluded when the Customer receives the order confirmation from the Seller via e-mail with the relevant deposit or payment of the entire order amount.
4. Product selection and purchase procedure
4.1. The Products presented on the Site can be purchased by selecting the Products of interest to the Customer and placing them in the appropriate virtual shopping cart. Once the selection of the Products with their characteristics has been completed and the shipping methods have been defined among those available, to purchase the Products placed in the cart, the Customer must enter the billing details. They will also be invited to register on the Site by providing the requested data or to complete the login if already registered. At this stage the Customer can specify the shipping data if different from the billing data. Once the payment method has been selected and the Terms and Conditions have been accepted, the Customer can confirm the order via the "Buy" button which will then be definitively sent to the Seller. If the Customer decides to use a credit card as the payment method, he will be required to communicate the relevant relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the details indicated by the Customer. Following payment, the Customer will receive an order confirmation email from the Seller. In the event that the Customer chooses bank transfer among the payment methods, at the end of the purchase he will receive an order confirmation email from the Seller with the relevant bank details to proceed with the payment.4.2. The order will be processed when the payment is credited.
4.3. If during the Product selection procedure on the Site referred to in point 4.1 above, the Customer finds that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and/or promotions in force at that time, due to an obvious technical problem that occurred on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service by sending an e-mail to e-mail address info@Cloto.it .
4.4. The Products offered for sale on the Site are provided on an "as available" basis. The Customer therefore acknowledges the fact that the Products are numerically limited and is therefore aware that the company will have to verify their availability at the time of purchase and that inconveniences may occasionally occur in relation to the availability of certain Products. In the event that the Products are available at the time of sending the Order Form, they are no longer available at the time of processing the order, the company will promptly inform the Customer via e-mail of only partial availability or of the absence of the Products and consequently the Customer hereby accepts to receive only the available Products if availability is partial or to have the order canceled if there is no availability of any of the Products ordered.
4.5. The company reserves the right to vary the Products on the Site at any time, without any obligation to notify.
4.6. In the event of unavailability of the Products ordered, the company will inform the Customer within 7 working days (and in any case within the time limit for delivery as specified below) via e-mail or telephone contact. If the Product is not available, no amount will be charged to the Customer. If the purchase amount has already been charged, a refund of the same amount will be issued within 30 days.
5. Delivery of goods and acceptance
5.1. The Site indicates the availability of the Products and their delivery times, however, such information is to be considered purely indicative and not binding for the Seller.5.2. The Seller undertakes to do everything within its power in order to respect the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 45 (forty-five) days starting from the day following the one on which the Customer has sent the order. In the event of failure to execute the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Customer and will refund any sums already paid by the Customer for the payment of the Product pursuant to the following par. 5.3. If the Customer has chosen bank transfer as the payment method, the delivery term will start from receipt of the payment by the Seller.
5.3. The contract stipulated between the company and the Customer must be considered concluded when the latter receives the Order Confirmation. This Order Confirmation is sent to the e-mail address indicated by the Customer in the Order Form and contains the confirmation and summary of the purchase conditions, i.e.: the description of the Product and its main characteristics, the total price of the the order, including any shipping costs as indicated in the "Orders and Shipping" section of the Customer's account.
5.4. The Order Confirmation will be considered proof of the conclusion of the sale between the company and the Customer, as well as the acceptance of the provisions of these Conditions of Sale, the Privacy Policy and the Information on the right of withdrawal by the Customer. The data recorded by the company on its server will be treated as proof of completion of the transaction between the Customer and the company.
5.5. The company reserves the right not to accept the Customer's Order Form and therefore not to conclude the purchase contract with the same, if:
- the Products included in the Order Form are no longer available
- the Customer has previously committed violations of the Conditions of Sale or has not fulfilled his obligations
- there is a legal dispute between the company and the Customer relating to a previous order
- it has emerged that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes
- the Customer has been involved in or is suspected of illegal or fraudulent activities.
6. Prices, shipping costs, duties and taxes
6.1. The price of the Products is that indicated on the Site at the time the order is sent by the Customer. Prices include standard packaging costs, VAT (if applicable) while they do not include any wooden crates or special packaging, as well as shipping costs which are calculated before the order confirmation sent by the Seller to the Customer and which the Customer himself undertakes to pay the Seller in addition to the price indicated on the Site.Furthermore:
- Product prices are expressed in euro currency (EUR).
- The prices indicated in the Online Shop include Value Added Tax (VAT) in the amount in force at the time of the order.
- Payment by the Customer can be made using any of the payment options available in the Online Store.
- The accepted payment methods are: credit cards, PayPal, bank transfer
6.2. By submitting the order, the Customer confirms that he is authorized to use the chosen payment method.
6.3. The Products covered by the Order Confirmation are sent only after the Customer's payment details have been verified and only after:
a) verification of credit card details or the payment method used;
b) confirmation of pre-authorization by the company issuing such credit card or payment method;
c) confirmation of the availability of the Product by the company and after the order is ready to be processed.
6.4. The entire transaction relating to both orders containing exclusively customized or pre-order Products not yet ready for shipment at the time of the Order Confirmation, and orders also containing customized or pre-order Products will be charged for all Products, including those already available, at the time of receipt of the Order Confirmation. All Products are equipped with a tag containing an identification number, which constitutes an integral part of the Product itself. It is important that the tag and the related identification number from the Products purchased are not removed until their conformity to the Products actually ordered has been verified, or until the Customer is certain that he does not wish to exercise the right of withdrawal.
6.5. The Customer must pay the Seller the total price, as reported in the order and in the order confirmation sent by e-mail from the Seller to the Customer.
6.6. If the Products are to be delivered to a country not belonging to the European Union, the total price indicated in the order and reiterated in the order confirmation is net of any customs duties and any other sales tax, which the Customer agrees to hereby undertakes to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the Products will be delivered.
6.7. The Customer is invited to inquire with the competent bodies of their country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the Products.
6.8. Any further costs, charges, taxes and/or duties that a given country may apply, for any reason, to the Products ordered under these Conditions are the sole responsibility of the Customer.
6.9. The Customer declares that lack of knowledge of the costs, charges, duties, taxes and/or taxes referred to in the previous paragraphs. 6.3. and 6.4., at the time of sending an order to the Seller, cannot constitute cause for termination of this contract and cannot in any way charge the aforementioned charges to the Seller.
6.10. Depending on the country to which the Products are to be delivered, the relevant shipping costs will be displayed on the Site during the ordering process; the Customer undertakes to pay this amount in addition to the price of the products ordered.
6.11. The prices of the Products indicated on the Site include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include the contribution to shipping costs which are calculated before the order confirmation is sent. from the Seller to the Customer and which the Customer undertakes to pay to the Seller in addition to the price indicated on the Site
6.12. Due to surcharges requested by shippers, a one-time surcharge per order will apply for some large format products.
6.13. All additional costs, charges, taxes and/or duties due in any country, for any reason, to the Products ordered pursuant to the general conditions of sale are the sole responsibility of the Customer.
6.14. The Customer must pay the Seller the total price, as reported in the confirmed order following the order confirmation sent by e-mail from the Seller to the Customer.
6.15. Payment is expected in advance using credit cards, Paypal or via bank transfer. In case of payment by advance bank transfer, the order will be sent only upon actual crediting to the company's current account, which must take place within 5 working days from the date of acceptance of the order, after which the order is automatically considered cancelled. The reason for the bank transfer must include the order number which is released in the order confirmation email. Payments via PayPal are managed by:
Contracting Entity: PayPal (Europe) Sàrl et Cie, SCA, a limited liability partnership registered in the Luxembourg, RCS Luxembourg B 118 349 Representative/ general partner: PayPal (Europe) S.à rl: RCS Luxembourg B 127 485 PayPal (Europe) Sàrl et Cie, SCA is licensed as a Luxembourg credit institution and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier (the "CSSF"), and is regulated by the Central Bank of Ireland for conduct of business rules applicable in Ireland. The CSSF has its registered office in L-1150 Luxembourg.
7. Delivery of products
7.1. The Products will be shipped to the address provided by the Customer when completing the Order Form. For security reasons, the company does not ship orders to post office boxes or accept orders where it is impossible to identify the individual recipient of the order and his address.7.2. Standard shipping costs are borne by the Customer (see 6.12) and are detailed in the Order Form and in the relevant invoice as indicated in the art. 6.2 above.
7.3. All purchases are delivered by a selected courier service (hereinafter, "Courier") between Monday and Friday, excluding local or national holidays, from the day following the sending of the Order Confirmation, and in any case within 10 (ten) working days of the same, based on the availability indicated. The company will not be responsible for delays attributable to the courier.
7.4. Upon shipment of the purchased Product, the Customer will receive an email to the address indicated in the Order Form which will contain a shipping tracking code and a link that will allow delivery to be monitored in real time. The company will provide assistance to the Customer for any possible problems relating to delivery through its Customer Service which can be contacted according to the methods established on the Site.
7.5. In the event of delivery problems or if the Customer does not receive the Products within 10 (ten) working days from the date of communication of the presumed delivery, the Customer is invited to contact the company using the tools indicated in the "Contacts" section of the Site.
7.6. Delivery times may be delayed in the event of:
- national holidays
- events independent of the will of the actors involved in the distribution chain, such as natural disasters, road blocks due to strikes, demonstrations, road accidents, visits by public figures, etc.
- Carriers do not make deliveries on public holidays, pre-holidays and national holidays
7.7. For orders placed by credit card, one working day must be added to the normal shipping times for normal administrative checks. For orders placed by bank transfer, shipping times will be calculated starting from confirmation of payment.
7.8. The nations eligible for sending may undergo changes based on geoeconomic conditions and variables related to the restrictions adopted by the competent local authorities.
8. Delivery of products
8.1. Any discrepancies must be reported immediately in writing on the courier's delivery note. Once the courier's waybill has been signed, the Customer will not be able to make further complaints regarding the external characteristics of the delivered goods. The Customer must keep the receipt and contact Produzione Arredamenti Paola Srl via telephone: +39 351/5971600 or 0789/57295 or via email: customer.service@cloto.it9. Right of withdrawal
9.1. Without prejudice to the exceptions referred to in article 59 of the Consumer Code and without prejudice to the provisions of the previous paragraphs. 2, the Customer is granted the right to withdraw from any contract concluded pursuant to these Conditions, without having to provide any reason and without any penalty, within 14 (fourteen) days from when the Product was delivered or in the case of purchase of multiple Products delivered separately with a single order, the last product has been delivered.9.2. To exercise the right of withdrawal, the Customer is required to send an explicit declaration to the email address info@cloto.it , indicating in the subject the order number and, if desired, the reason for withdrawal.
9.3. Following the provisions of the previous point 9.2, the Customer will receive an email confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the instructions for returning the product and the address where to send it. .
9.4. The Customer is required to return the product perfectly intact to the address that will be indicated by the Seller upon confirmation of the withdrawal exercise without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if the Customer returns the goods before the 14 day period expires. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Customer.
9.5. In case of withdrawal, to be exercised within and no later than 14 days, the Customer will be refunded the payments he has made, excluding transport and delivery costs. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer requests the refund using a different payment method; in this case, any additional costs resulting from the different means of payment will be borne by the Customer. The refund will be made only after receipt and verification of the returns.
9.6. The risks and direct costs of returning the goods will be borne by the Customer.
9.7. The company reserves the right to withhold the amount to be refunded until it receives the products and after verifying that the products have been returned in perfect condition (ref. paragraph 7).
9.8. The Customer is responsible for the decrease in the value of the goods resulting from inappropriate handling with respect to the nature, characteristics and functioning of the goods themselves. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product) , not accompanied by the attached instructions/notes/manuals, the original packages and packaging and the guarantee certificate, where present, the Customer will be liable for the decrease in the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product or, at the sole discretion of the company, the return will be refused.
9.9. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is expressly excluded for personalized orders and tailor-made orders.
10. Legal guarantee of conformity of the seller, reporting of defects of conformity and interventions under warranty
10.1. Pursuant to and for the purposes of the European Directive 44/99/EC and the Italian Legislative Decree no. 206/2005 (hereinafter "Consumer Code"), the Seller guarantees the Customer that the Products will be free from design and material defects as well as compliant with the descriptions published on the Site. The application of any guarantee in case of use is excluded. or washing of the Product that does not comply with the Product's own instructions/warnings provided by the Seller or reported in the illustrative reference documentation, tags or labels.10.2. The Customer is required to report any non-compliance no later than 8 (eight) days from detection, under penalty of termination of this warranty, and to inform the Seller via the email address: info@cloto.it indicating the non-compliance detected and the related documentation required (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the tax receipt);
10.3. Following receipt of the email and the related documentation, the Seller will evaluate the defects and non-conformities reported by the Customer through customer service and, after having carried out the quality checks aimed at verifying the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Customer with feedback via e-mail to the address provided by the latter during the registration process on the Site or when placing the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Customer, together with a copy of the return authorization communication within 30 (thirty) days from reporting the defect or non-conformity, to the following address: Produzione Arredamenti Paola Srl, Via Niger 14, 07026 Olbia (SS) Italy.
10.4. In the event of defects or non-conformity, the Customer will have the right to have the Product restored to conformity by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the art. 130 of Legislative Decree no. 206/2005.
10.5. If the Seller has undertaken to refund the Customer the price paid, the refund will be made, where possible, by the same means of payment used by the Customer when purchasing the Product or by bank transfer. It will be the Customer's responsibility to communicate to the Seller, again via email at amministrazione@cloto.it , the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the sum due.
11. Payments
11.1. Payment can be made by credit card or bank transfer under the conditions described below. The Seller may exclusively at its discretion allow additional payment methods, indicating them in the payments section of the Site.11.2. Payment of the price of the Products purchased through the Site will be immediate if the Customer selects the credit card payment method. In the event that the Customer chooses the bank transfer payment method, the copy of the transfer order for the price of the products purchased must be sent to info@cloto.it within the essential term of 5 (five) days from the date of transmission of the order confirmation from the Seller to the Customer. The Customer expressly accepts that the execution of the contract by the Seller will begin when the price of the purchased Product(s) is credited to the Seller's current account.
11.3. The Seller will promptly send to the Customer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the tax receipt or invoice relating to the purchase made.
11.4. In case of cancellation of the order or non-acceptance of the same by Produzione Arredamenti Paola Srl, the amount will be refunded by bank transfer. Produzione Arredamenti Paola Srl will not be aware of any information relating to the credit card, nor will it manage an archive for recording such data. The Seller will not retain or archive such data in electronic archives, therefore in no case can Produzione arredamenti Paola Srl be held responsible for any improper or fraudulent use of the credit card by third parties during the payment of products purchased from the Site.
12. Customer data and privacy protection
12.1. In order to proceed with the forwarding of the order and therefore the conclusion of the contract on the basis of these Conditions, some personal data is requested from the Customer through the Site. The Customer acknowledges that the personal data provided will be recorded and used by Produzione Arredamenti Paola Srl., in accordance with and in compliance with the legislation referred to in the Italian law Legislative Decree no. 196/2003 and subsequent amendments – Privacy Code, to execute each purchase made through the Site and, subject to your consent, for any further activities as indicated in the specific privacy information provided to the Customer through the Site.12.2. The Customer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.
12.3. The Customer may at any time update and/or modify their personal data provided to the Seller through the specific section of the Site "My Account" accessible after authentication or in the event that the customer has not registered, they must send an email to the following address info@cloto.it .
12.4. For any further information on how the Customer's personal data is processed, please access the Privacy Policy section.
13. Security
13.1. Although the Seller adopts measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Customer on the Site, even after the Customer has authenticated (login), is not accessible or viewable by unauthorized third parties.13.2. The Seller will not be responsible for any fraudulent or illegal use that may be made by third parties, of credit cards or other means of payment during the payment process of the purchased Products. At no time during the purchase procedure will Produzione Arredamenti Paola Srl be made aware of or able to access the Customer's credit card number, which is sent via secure connection directly to the banking service provider.
14. Force majeure
14.1. The Seller will not be liable in the event of total or partial failure to fulfill its obligations under any contract stipulated under the general conditions of sale, if such failure is caused by unforeseeable and/or natural events beyond its reasonable control, including, purely by way of example, natural disasters, acts of terrorism, wars, riots, lack of electricity, general strikes by public and/or private workers or strikes that limit the operations of shippers and air connections.15. Applicable law and competent court
15.1. This contract is regulated by the Italian law. The exclusive jurisdiction and forum for any legal action brought by the Customer pursuant to this guarantee or any further legal guarantees will be the Court of Olbia-Tempio.16. Copyright and trademarks
16.1. All the content of the site www.cloto.it, including (by way of explanation but not limited to): trademarks, copyright, images, photos, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, templates, tools, fonts, diagrams, layouts, methods, processes, features and software (collectively, the content), are the property and/or exclusive availability of the company and, in some cases, its suppliers of contents and are protected by Italian copyright laws and all applicable intellectual property laws.16.2. The Customer may not reproduce, publish, distribute, display, modify, create works or benefit in any way from the content used partially or totally, without the prior written consent of the company or its content suppliers. depending on the case, the company is entitled to authorize the Customer to view, download and print the pages of the site in paper format, exclusively for personal and non-commercial use.
16.3. The company has the right to claim ownership of any content posted on the site, at any time, and to object to any use, distortion or modification of such content.
16.4. The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of Produzione Arredamenti Paola Srl and /or its assignees, without the Customer being entitled to any rights over the same from access to the Site and/or from the purchase of the Products.
The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Produzione Arredamenti Paola Srl.
17. Security
17.1. Although the Seller adopts measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Customer on the Site, even after the Customer has authenticated (login), is not accessible or viewable by unauthorized third parties.17.2. The Seller will not be responsible for any fraudulent or illegal use that may be made by third parties, of credit cards or other means of payment during the payment process of the purchased Products. At no time during the purchase procedure will Produzione Arredamenti Paola Srl be made aware of or able to access the Customer's credit card number, which is sent via secure connection directly to the banking service provider.
18. Contacts
Produzione Arredamenti Paola Srl, with registered office in via Niger 14e-mail: info@cloto.it
telephone: 39 (0)789 57295
Customer Service: customer.service@cloto.it
Customer service is active from 9.00 to 12.30 and from 15.00 to 18.00 from Monday to Friday.
19. Customer data and privacy protection
19.1. In order to proceed with the registration, the forwarding of the order and therefore the conclusion of this contract, some personal data is requested from the Customer through the Site. The Customer acknowledges that the personal data provided will be processed by the Seller as Data Controller, in accordance with and in compliance with the European Data Protection Regulation 2016/679 (GDPR) and the applicable Italian legislation, to execute each purchase performed through the Site and, subject to your consent, for any further activities as indicated in the specific privacy information provided to the Customer through the Site at the time of registration.19.2. The Customer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.
19.3. The Customer may at any time update and/or modify their personal data provided to the Seller.
For any further information on how the Customer's personal data is processed, please access the Privacy policy section.
Last update 02.13.2024