Right of withdrawal

Right of withdrawal

1. Without prejudice to the exceptions referred to in article 59 of the Consumer Code and without prejudice to the provisions of the previous paragraphs. 2, the Customer is granted the right to withdraw from any contract concluded pursuant to these Conditions, without having to provide any reason and without any penalty, within 14 (fourteen) days from when the Product was delivered or in the case of purchase of multiple Products delivered separately with a single order, the last product has been delivered.

2. To exercise the right of withdrawal, the Customer is required to send an explicit declaration to the email address info@cloto.it , indicating in the subject the order number and, if desired, the reason for withdrawal.

3. Following the provisions of the previous point 9.2, the Customer will receive an email confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the instructions for returning the product and the address where to send it.

4. The Customer is required to return the product perfectly intact to the address that will be indicated by the Seller upon confirmation of the withdrawal exercise without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if the Customer returns the goods before the 14 day period expires. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Customer.

5. In case of withdrawal, to be exercised within and no later than 14 days, the Customer will be refunded the payments he has made, excluding transport and delivery costs. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer requests the refund using a different payment method; in this case, any additional costs resulting from the different means of payment will be borne by the Customer. The refund will be made only after receipt and verification of the returns.

6. The risks and direct costs of returning the goods will be borne by the Customer.

7. The company reserves the right to withhold the amount to be refunded until it receives the products and after verifying that the products have been returned in perfect condition (ref. paragraph 7).

8. The Customer is responsible for the decrease in the value of the goods resulting from inappropriate handling with respect to the nature, characteristics and functioning of the goods themselves. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product) , not accompanied by the attached instructions/notes/manuals, the original packages and packaging and the guarantee certificate, where present, the Customer will be liable for the decrease in the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product or, at the sole discretion of the company, the return will be refused.

9. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is expressly excluded for personalized orders and tailor-made orders.



Last update 02.13.2024