The customer has the right to withdraw from the contract, without giving reasons, within 14 days from when the Product was delivered or in the case of purchasing multiple Products delivered separately with a single order, the last product was delivered.

To exercise the right of withdrawal, the Customer is required to send an explicit declaration to the e-mail address info@cloto.it , indicating in the subject the order number and, if desired, the reason for withdrawal before the expiry of the withdrawal period. withdrawal.

In case of withdrawal, the Customer will be refunded the payments he has made, excluding transport and delivery costs.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
There is no right of withdrawal for:

- personalized orders and for tailor-made orders;

- sealed goods that are not suitable for return for hygienic reasons and have been opened after delivery;

- case of even partial use of the product and/or washing of the same.

- goods returned damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product), not accompanied by attached instructions/notes/manuals, the original boxes and packaging and the warranty certificate, where present.

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